Refund policy

If the service is not for you, we refund you in full within 7 days of purchase, with no questions asked.

Conditions

• The request is made within 7 days of payment.
• It covers a correction pack or a 30-day pass, however many corrections you have already used.
• This no-questions refund is granted once per customer.

After 7 days, or for a second refund, write to us anyway: we look at every request, especially for technical problems (a correction that failed, a double payment).

How to ask for a refund

1. Open the contact page and choose “Refund”.
2. Give the email address used for payment or the order reference (it starts with “ord_” and is shown on the confirmation page).
3. We handle the request within one business day. The refund goes back to the original payment method; how fast it shows depends on your bank.

After the refund

Remaining pack corrections or the pass are switched off. Reports already produced stay available.

Double payments and errors

If you were charged twice or a paid correction did not work, contact us: we refund or re-credit right away.